Privacy Policy

DoraysLab values your privacy and commits to protect it all accords. The purpose of the Privacy Policy is to explain how Dorays Technologies Pvt. Ltd. (Herein referred to as 'company',

DoraysLab values your privacy and commits to protect it all accords. The purpose of the Privacy Policy is to explain how Dorays Technologies Pvt. Ltd. (Herein referred to as 'company', 'we', 'us', and 'our') gathers, uses, controls, and shares information about you (herein referred as 'you', 'subscriber', 'user'). Please go through and understand below mentioned Privacy Policy. The Agreement, which entails your use and access to DoraysLab web-based application services, will be established on the grounds of this Privacy Policy. If you continue using the Services offered by our company and our web application, you invariably agree to our privacy policies and practices below mentioned.

  • Disclaimer

    This Privacy Policy applies to the access and use of the DoraysLab website and web-based application.

    We secure all rights to change and upgrade the Privacy Policy at any time without prior information. While doing so, we may post a notification about it on our site home page or send users an email. We urge you to frequently check our Privacy Policy to update our information collection and processing practices.

    This Privacy Policy is a part and must be read along with the Terms and Conditions and the Signing Contract you agree with us. If you wish to address any changes in the Privacy Policy or have a complaint regarding a certain practice, don't hesitate to contact our customer care to share your grievances.

  • Information Processing and Gathering

    DoraysLab collects the following information from the users. The information is collected either directly or indirectly. We collect the data from you on several occasions, including when you visit our website, register on the web application, fill out the subscription form, respond to our survey, and use our services, features, and activities. The following information is collected from you:

    • Name, email address, contact number, mailing address, and other information help us identify you.
    • Other information types to provide better technical experience. These include the browser name, Operating System, type of device, device name, internet service provider's name, computer speed, and other similar and technical information.
    • We may also place cookies into your browser to deliver a personalized browsing experience. The cookies placed on your browser will help us track information and record your browsing pattern. You can modify your cookie preference in your browser settings at any given time, like reject cookies or notify when cookies are being sent. However, if you modify cookie settings, you must know that certain functions/features of the website may not respond properly.
  • Why Do We Collect Information from Users and How Do We Process It?

    We gather and process information from our users for the following purposes:

    • To make customer service efficient. The information you provide will help deliver better and comprehensive customer service. For instance, when you provide your phone number, our customer care executive can reach you with crucial information instantly.
    • To offer a personalized browsing experience. The aggregated information collected by placing cookies will help us understand what our users like on our website and how they use our services.
    • To improve our web application. We conduct a survey to collect your feedback and reviews and utilize them to improve our app features and deliverability.
    • To process purchase payments. We may use financial information to complete the payment for the DoraysLab app service package purchased. Rest assured, protecting your vulnerable data is our highest priority.
    • To share information, updates, and run promotions. In order to serve you better, we may send periodic promotional emails, notify you about new product/feature/service upgrades, remind you of renewal, and share knowledgeable information about different topics. We may use your email address to respond to your inquiry and share reports or receipts.
    • We can, at any given time, opt out of email notifications. However, you must know that by doing so, you will also be missing out on useful information and updates.
  • How Do We Protect Your Information?

    The personal and financial information you share with us shall be protected safely and securely under the Terms and Conditions, the License Contract you sign with us, and this Privacy Policy. All data is secured in firewall enabled server database, and the communication taking place is safeguarded using 256 BIT encryption.

    We have implemented stringent security measures according to the industry standards to protect user personal and official data, both offline and online. These include managerial, physical, server-based, and technical controls.

    In order to use DoraysLab Web Application, you will need to create a User Account by providing contact and financial information. The account shall be authenticated, secured, and regulated by a user name and password. The password will be decided by you, and no one at DoraysLab, including administrator and employee, will know your password. To enhance protection, we urge you to log out of your account after completing the task. You will be solely responsible for upkeeping your username and password and all the activities under the User Account. We shall not be held liable for any unauthorized access or use of your registered account and password.

    If you suspect your password has been leaked or authorized access, you must immediately notify us and reset your account password.

  • Disclosure

    DoraysLab makes user information access to its employees, staff, agents, partners, and third-party only on a need-to-know basis.

    We bind our staff to stringent confidentiality protocols.

    DoraysLab assists diagnostics centres, pathological and radiology labs, and healthcare providers organize and maintaining all critical patient information. We also may retain and submit appropriate records for specific reasons to authorities or doctors who submit an access request.

    Outside the scope of this Privacy Policy and Terms of Use, DoraysLab is not responsible or liable for maintaining the confidentiality, security, or distribution of personal and financial information by our affiliated partners, stakeholders, and third parties. DoraysLab shall also not be held liable for any security breach, actions of third parties, or incidences that are beyond our control, including but not limited to acts of nature, acts of government, computer crashes, poor-quality internet connection or telephone line, illegal access to computer data and device, and computer hacking.

  • Information Sharing

    Apart from the revelation made in this Privacy Policy, Terms and Conditions, and Signing Contract between you and us, we shall not sell, trade, and communicate User private and financial information to anyone.

    However, we may generate and share demographic information of website visitors and users not relating to identifiable personal information with our business partners, digital marketers & advertisers, and trusted resources for business development purposes. We may also use external service providers to help us run our business, website, and web application and run administration activities on our behalf. These may include sending emails, newsletters, surveys, questionnaires, and promotional activities. We may share limited information about you these external partners upon your permission.

  • Links to Third-Party Websites

    Users and visitors may often find advertisements and other content on our website that redirects to websites and services of our affiliated partners, advertisers, sponsors, and suppliers. We do not control the content of such websites or are responsible for their practices, processes, or activities. These sites have their privacy policies and terms and conditions. Once you click on the advertisement or link and visit the third-party website, you will officially leave our site. After that, browsing the content and interacting with the website and application will be subject to the website's terms of use.